Legal
Privacy Policy
Last updated: June 2026
Information We Collect
We collect information you provide directly when creating an account, making purchases, or contacting support. This may include your name, email address, phone number, delivery address, and payment information.
How We Use Your Information
We use your information to process orders, provide customer support, improve our services, send transactional communications, and comply with legal obligations. We do not sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption for data in transit and secure storage practices. Our payment infrastructure is PCI DSS compliant.
Data Sharing
We share your information only with merchants to fulfil your orders, payment processors to complete transactions, and as required by law. All third-party partners are bound by data protection agreements.
Your Rights
You have the right to access, correct, or delete your personal data. You may also opt out of marketing communications at any time. To exercise these rights, contact us at smilemallsupport@zb.co.zw.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are retained as required by Zimbabwean financial regulations.
Contact
For privacy-related enquiries, please contact our Data Protection Officer at smilemallsupport@zb.co.zw or call +263 242 703 071.